Support
Help with your ordering app
For customers of any shop app built by Brewello. Most answers are below; for anything else, email us and we reply within a day or two. Own a shop and want an app like this? Talk with us.
- support@brewello.com
- Support hours
- Monday to Sunday, 9am to 5pm MST
- Response time
- We typically respond within 24 to 48 hours during business days.
Frequently asked questions
- How do I place an order?
- Browse the menu in the app, add items to your cart, and proceed to checkout.
- Can I modify or cancel my order?
- Please contact the shop directly using the contact details on the contact page within the app.
- What payment methods do you accept?
- We accept all major credit cards, gift cards, Google Pay and Apple Pay.
- How do I track my order?
- Open the app and track its status under Recent Orders, or in the active order widget on the home screen.
- I'm having trouble with the app. What should I do?
- Email support@brewello.com with the name of the app, your device model and operating system version, and a short description of what happened.
- Questions about your account or data?
- See our privacy policy for what we collect and how to request access or deletion.